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Refund policy

Thank you for shopping with Maison Blanche! We appreciate your trust in our fragrances and are committed to providing you with a satisfying shopping experience. Please take a moment to review our Return and Refund Policy.

1. Returns

We gladly accept returns within 30 days from the date of purchase. To be eligible for a return, the perfume must be unopened, unused, and in the same condition as received. For hygiene and quality assurance reasons, the bio-plastic seal must remain intact and must not be opened, broken, or damaged. The product must also be returned in its original packaging.

2. Initiate a return

To initiate a return, please follow the self-return steps in your account. You can log in to your account at the following link: https://shopify.com/78739571031/account

3. Returns from non-EU countries

If you are returning an item from a non-EU country (e.g., Switzerland, UK, USA, etc.) to our warehouse in Germany, please follow these steps to ensure smooth customs processing and avoid additional charges:

Step 1 – Complete the customs form (CN22/CN23)

  • When sending your return via your local postal service, you must complete the CN22/CN23 customs form.
  • Enter the following information:
    • Contents: Returned Goods
    • Value: 0 EUR
    • Reason for export: Return of goods originally shipped from Germany
  • This information is transmitted electronically by the postal service to the German customs authorities.

Step 2 – Return declaration (PDF form)

  • Download, print, and complete the Return Declaration PDF and place it inside the parcel.
  • It must clearly state:
    • "Returned Goods – No commercial value"
    • Your order number and invoice number
  • This serves as a backup document for customs in case your package is randomly checked. Most packages are processed without opening.

Step 3 – Sending the return

  • Use a reliable shipping service with tracking.
  • Keep your receipt and tracking number until your return has been delivered and processed.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
  • If rejected, we will provide a detailed explanation, and the item will be shipped back to you at your expense.

5. Exchanges

At this time, we do not offer direct exchanges. If you would like a different fragrance or size, please return the original item following the instructions above and place a new order.

6. Damaged or defective items

In the rare event that you receive a damaged or defective item, please contact our Customer Service team immediately with photos of the product and packaging. We will provide further instructions on how to proceed.

7. Non-returnable items

Certain items are non-returnable, including:

  • Gift cards
  • All sale items / reduced prices
  • Personalized, custom-made, or made-to-order items
  • Any perfume with a broken, opened, or damaged bio-plastic seal

8. Changes to this policy

We reserve the right to modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. If you have any questions or concerns about our policy, please contact our Customer Service team at studio@maisonblanche.swiss.

Thank you for choosing Maison Blanche!